For Hendo aka Matthew (finally someone not named Andrew), his work at Openet is a combination of two things: a love of technology and an altruistic drive towards helping people. Service Desk Officer is the role where his powers combine to give Openet clients a seamless migration into their virtual environments.
Hendo loves following and writing procedural documentation to deliver consistent quality outcomes. As a homebody at heart, Hendo decided it was time to get a hobby. Entre … motorbikes. Admittedly, he spends more time as a hobbyist motorbike mechanic than riding but hey, still counts.