Structured management of incidents, requests for service and change with transparent reporting and service level agreement.
Access to primary and secondary support when you need it.
Operation of network, server and desktop technologies.
Access control, data integrity, backup and capacity planning of information facilities.
Regular application of software updates. Daily, weekly, monthly and annual checks.
Intelligent monitoring and alerting of network-attached infrastructure provide early warning of potential problems.
Email services, video conferencing and telephony systems administration.
Intelligent monitoring and alerting of network-attached infrastructure from battery states and temperatures to service