Operational Support

Comprehensive Operational Support Service

 

Openet’s Comprehensive Operational Support Services provide operational support and maintenance of existing services and systems, delivered by professional Service Desk and Field Operations teams, on a known cost basis.

 

By committing to a COSS Agreement, clients benefit from known, reduced, support costs and the peace of mind that they can access support when it is needed without watching the clock.

 

Features

  • Unlimited access to support without time cost worries
  • Flexibility for organisational growth or contraction
  • Improved budgeting
  • Proactive advice, capacity planning, scheduled maintenance and real-time monitoring
  • A shared goal of maximising service availability

 

What’s Included?

Service Desk : Structured management of incidents, requests for service and change with transparent reporting and service level agreement.
24×7 On-Call : Access to primary and secondary support when you need it.
Infrastructure Management : Operation of network, server and desktop technologies.
Information Management : Access control, data integrity, backup and capacity planning of information facilities.
Communications Management : email services, video conferencing and telephony systems administration.
Scheduled Maintenance : Regular application of software updates. Daily, weekly, monthly and annual checks.
Active Monitoring : Intelligent monitoring and alerting of network attached infrastructure from battery states and temperatures to service performance and availability, providing early warning of potential problems.
On-site support within the Perth metropolitan area as required.

 

Additional Services

These activities are available as Consultancy Services:

Support involving third party service providers where resolution is outside of Openet’s direct control.
Development or Implementation of new services, systems or technology.
On-site services outside of the Perth Metropolitan Area

 

Professional services other than operational support, and services provided outside of normal hours, continue to be provided on a fee for time basis under Consultancy Services, providing greater flexibility to our clients.

The part where you call us
(if you want to)

 

Now that you know about us you will want to discover how OpenDesk works and how it can transform your business into a safer, more mobile, more productive powerhouse. Click below to get in touch or to read about how self-aware we are.